What sets C Nelson apart from the competition is our commitment to using high-quality materials and meticulous attention to detail. Our products are designed to endure, offering a lifespan of over 10 years with regular cleaning and proper maintenance.

C Nelson designs and manufactures freezer cabinets for a wide variety of frozen desserts, including ice cream, gelato, Italian ice, frozen custard, and more.

All C Nelson cabinets are equipped with premium features, including a durable stainless steel interior, high-performance poured polyurethane foam with a K-factor of 0.13, a clog-free condenser, and 100% smooth-touch surfaces. Most importantly, our meticulous attention to detail ensures a product built to last over 10 years.

You can request a quote directly through our website, and we’ll promptly reach out to guide you through the purchasing process. Additionally, we collaborate with a broad network of dealers and distributors who are ready to assist with your order.

Lead times may vary depending on the season and the specific product, but a general guideline is to allow 2-3 months.

We make cabinets with a capacity starting at 3 cu. ft. all the way to 36 cu. ft.

The units are designed to meet the energy efficiency and performance standards established by the U.S. Department of Energy (DOE) in 2017, ensuring compliance with modern energy conservation requirements.

Yes, all units have been certified by NSF International and Underwriters Laboratories (UL).

• NSF Certification ensures that the units meet strict public health and safety standards, particularly for use in food-related applications.
• UL Listing confirms that the units comply with rigorous safety standards for electrical components and operation.

Together, these certifications guarantee the products are safe, reliable, and suitable for commercial use.

Certainly! You can explore some of our customer reviews and feedback here.

BD - Chest Freezer
BDC - Push Cart
C - Cold Plate
CA - California
CLT - Push Cart
CE - Cabinet Extension
DIP - Glass Enclosure
DT - Drop Top
F - Flavor Rail
FB - Font Breather
HV - High Visibility Curved Glass
JR - Jar Rack
M - Mobile
NCP - No Cold Plate
NR - No Refrigeration
RB - Raised Bottom
RC - Round Corners
SE - Stainless Exterior
SSL - Sliding Stainless Lid
W - Wide

Yes, we provide downloadable manuals to help you with installation, operation, and maintenance.

For technical support, you can call us at (419) 898-3305, or use our contact form. Please include the following details in your inquiry:

• Serial number and model of the unit
• Location of the unit
• Your contact information
• A detailed description of the issue you're experiencing

Our team will assist you promptly.

White glove delivery can be arranged through a third-party delivery service, though exceptions may apply.

Installing your unit is straightforward:

1. Place the unit in your desired location, ensuring at least 3 inches of clearance from the wall for proper ventilation.
2. Plug the unit into a non-GFI outlet.
3. Depending on local health code requirements, secure the unit by either:
   
   
   
   
   
   

Yes, our YouTube page features videos that provide guidance on using specific products, accessories and operating procedures.

To clean the lids, use a damp rag, sponge, or disinfectant wipes. Do not submerge the lids in water.

Yes, you can purchase replacement parts and accessories directly through our website.

Yes, we offer replacement parts for all of our cabinets. Some parts are readily available in stock, while others may require fabrication or be drop-shipped directly from the supplier.

The Can Clamp System is specifically designed to accommodate the industry-standard 3-gallon cardboard round containers.

The Ropak Kit is designed for use with 3-gallon and 2.5-gallon Ropak containers, commonly used when producing your own ice cream.

All C Nelson cabinets come with a standard 1-year warranty covering all parts and labor. Additionally, an extended warranty is available at the time of purchase, providing coverage for compressor parts for an additional 4 years. Please note, the extended warranty cannot be added later.

You can contact C Nelson for sales, warranty, or general inquiries by:

• Phone: Call us at (419) 898-3305
• Email: Reach out to us at sales@cnelson.com

Our team is happy to assist you with any questions or concerns.

C Nelson can assist in coordinating with refrigeration technicians nationwide to service your unit if needed. For any service-related inquiries, please email us at sales@cnelson.com, including the unit's serial number and a detailed description of the issue you're experiencing.

If a unit arrives damaged during shipment, please refuse delivery, and the unit will be returned to our facility for resolution. For warranty claims requiring a unit's return, we will arrange and coordinate freight services to ensure a smooth process.

ORDER PROCESSING:

Please allow [3-14] to process your order. Expect an email to let you know your order is on the way!

DOMESTIC SHIPPING RATES AND ESTIMATES

For calculated shipping rates:
UPS ground shipping charges for your order will be calculated and displayed at checkout.

Please refer to the refund & return policy here.

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